11. Cancellations/Returns - We understand that sometimes unexpected events happen in life that may require you to re-schedule your order. We understand this, and we will try to work with you. Canceling your live order 'after' our order deadline, will result in a $20 or 20% restocking fee , whichever is greater, this is because putting together an order (large or small) is very time consuming and we put a lot of love, time and effort into our orders, so, please make all changes to your orders before "7pm on Monday" to avoid these charges. You absolutely MAY NOT cancel an order the day it is scheduled to ship. "Refused" orders, or "Return to Sender" orders will result in rejection of all future business, no exceptions. It costs more money to ship plants BACK to us, then if you were to just keep them and let us work out a resolution for the problem. If you have a dry goods return you must call/email us to get a return authorization number. There are no restocking fees for dry good returns, however the product must be returned in new, unused, or unopened condition. We will credit your in-house account after we get your product, less all shipping costs involved.

12. DOA 's : In the event that you have a DOA (dead on arrival) fish, shrimp, snail or plant, please email or phone us a list of the deceased items within 24 hours of receiving your shipment and we will give you an in-house credit for your losses that can be used toward a future purchase with our company. Fish in value of $19 or more must have a picture of the doa specimen with a toothpick or like item through the body to get proper credit. No cash refunds will be given on live good losses. We offer “live arrival guarantee” only. It is YOUR #1 responsibility to properly acclimate your new aquatic life, and make sure your tank has all of the appropriate water parameters and environmental requirements the particular species needs to thrive. DOA's that occur after your animals are installed in your water are your responsibility. Lastly, we are not responsible for losses that occur due to incompatibility of your fish or shrimp. Our limits of liability are for the value of the item shipped and nothing more.

13. Chargebacks or Fraud Orders : This is absolutely not tolerated. If you have an issue with an order we will certainly fix it, we guarantee everything we sell so just call us, and interact with us, don't react to a problem that is easily fixable. If you email us and haven't gotten a reply, try sending your email with a receipt so that you are sure we are getting it. There is no need for you to go to your credit card company and refuse to pay your bill. This ends up costing us, the "merchant" and you the "consumer" more money in the long run. Chargeback customers will be blacklisted from our company for life.

14. Back-Orders on LIVE GOODS - When you get your order from us, look at the bottom of your invoice. It may indicate: "You have a back order" (B/O), or Your order was shipped in more than 1 box, other box(es) may follow . A B/O is done when items are not available when your order was placed or at the time it was physically packed. Please accept our apology, this is non-intentional. We want to ship you everything complete, but this is just the nature of the nursery industry. Those items will be shipped to you when they become available. Because live inventory can change day to day, we may not be able to fill your order completely. Live good back orders are only created when the value is $50 dollars or more. Back orders don't usually remain in our system for more than 4 weeks, unless requested by the customer. Shipping charges will be billed to you at 50% off the current UPS shipping rate. If you do not wish to wait for a back ordered item, please call to inform us "cancel back order".

15. Saltwater Fish Orders: ALL Saltwater fish or Marine animal orders always ship from our LA outlet, and will only include saltwater animals. We do not ship saltwater & freshwater items in the same packaging. They are treated as separate orders completely and are subject to their own box fees if applicable. ALL freshwater fish, shrimp, & plant orders are shipped from our nurseries in Arizona.

16. Waiting Lists - Is there an item on our list that is constantly saying unavailable? Call us or email us and get yourself put on a waiting list. We do it all the time! Hey, if we only have 5 or 10 of something available, we're not putting it on the net to get 100 orders for it! So, try this next time you see a "NO" next to that item you've been waiting for. Also let us know your special requests. We are an importer as well, we bring in many plants from overseas, so ask us to fill your special requests!

17. .....click, click, click, submit, Read before you click! This website is very straight forward & informative! There are no hidden messages, there is no FINE print, and you don't need to be a professor at a university to understand the terms herein, so there should be no question about our policies as it is written in a easy to read, precise and accurate form. If you cannot accept our terms above, or our very clear way of explaining them, we suggest you buy your products from another company, and do not click the "submit your order" button out of haste. Listen, we are a loving family company, we love what we do, we really love our customers and want nothing more than to make everyone happy, but from time to time we get customers that just don't read and want to make up their own rules for our company and that just doesn't fly here. THANK YOU.

Our Commitment To Excellence!

Arizona Aquatic Gardens is a family-owned and operated business that offers hundreds of varieties of plants for Aquariums, Paludariums, Ponds, Terrariums, Aquascapes, and Environmental Habitats. We are an importer, grower, and wholesale distributor. Our company is built on honest work ethics, old fashioned values and integrity. We offer personalized customer service to help you with your order, as well as after you receive your order. We are NOT the new kids on the block. We have proudly been in business since 1987. Our company has been imitated by many, but here, you can always trust the quality of our plants, merchandise and our expertise in educated aquatic gardening. Rest assured we will do everything we can to make each customer happy, and we will treat you like you're part of our own family. With the competitive market this industry has brought in the last couple of years, rest assured that you are dealing with a reputable company that will still be here after all of the other web-based "here-todays" are gone tomorrow. We know you’ll agree, we offer the best quality plants at the lowest prices in the industry as we invite you to join our long list of satisfied customers.