Ordering

Our Commitment to You

Arizona Aquatic Gardens is a family-owned and operated business that offers over 2000 varieties of Aquatic plants, Freshwater Tropical fish, Goldfish, Algae Eaters, Shrimp, Snails, Mosquito Fish and more for Freshwaterprojects like  Aquariums, Zoological Exhibits, Residential and Commercial aquariums, Nano Aquariums. Paludariums, Garden Ponds, Wetlands, Restoration Projects, Terrariums, Aquascapes & Environmental Habitats. We are an importer, grower, and wholesale distributor. Our company is built on honest work ethics offering personalized customer service to help you do everything better and more efficiently and mostly, more naturally. It is important to reassure our customers that you are dealing with a reputable company that is transparent and honest. We know you’ll agree, we offer the best quality products at the lowest prices in the industry as we invite you to join our long list of satisfied customers. Thank you for your business! 

 How to Reach Us

   •   Best way: Email info@azgardens.com or use the Contact link at the bottom of any page.   •   We respond quickly, but as a small family team, weekend/after-hours emails are answered the next business day.   •   Please reach out to us before leaving a negative review—we’re always happy to help.  

 Placing Your Order

   •   Place orders online (fastest) or by email.   •   First-time customers must Register your new account. Existing Customer can just Log In   Shipping Basics   •   Express = Live Arrival Guarantee. Choose USPS Express at checkout to qualify. USPS Priority Mail is allowed but not covered.   •   Insulation/Heat Packs: Optional at checkout, strongly recommended in hot/cold weather.   •   Rates: Calculated at checkout based on your zip code and order total. Closer to Arizona = lower cost. 

Weekly Order Deadline

   •   Orders placed by Monday 9:00 AM (Arizona time) usually ship the same week (Tues/Wed).   •   Orders placed after that may ship the following week. 

Substitutions

   •   Inventory changes quickly with live goods. We may substitute with a similar item.   •   Don’t want substitutions? Add “NO SUBS” to your checkout notes—we’ll honor it. 

Tracking & Payments

   •   Tracking numbers are emailed once your order ships (check spam/junk if missing).   •   Payments accepted: Visa, MasterCard, American Express, Discover, Debit, PayPal. 

Cancellations & Returns

   •   No Returns or Cancellations allowed once order is placed.   •   Incorrect or refused addresses remain the customer’s responsibility.   •   Because we are a working fish farm, orders for live animals begin processing shortly after placement. Once an order ticket is printed, Our staff begins collecting, sorting, and preparing animals for safe transport, including husbandry steps that can’t be undone. For this reason, we don’t allow cancellations. In rare cases, a cancellation request submitted before shipment may be reviewed by management, and if approved, is subject to a 40% cancellation fee to cover labor and administrative costs. Once an order has shipped, it cannot be canceled. Live Arrival & DOA (Dead on Arrival)   •   Only covered with Express shipping only.   •   Report DOAs within 4 hours of delivery:1.Take clear photos (unopened bag)2.Email info@azgardens.com with order info.   •   Resolution: in-house credit (no cash refunds).   •   No refunds or credits on shipping.   •   Not covered: missed delivery attempts, vacation delays, or losses after fish are placed in your tank.   •   Tip: Lights off for 12–24 hours after acclimation reduces stress. 

Environmental Responsibility

We are steadfastly committed to environmental compliance and adhere to all relevant state regulations. However, should any customer knowingly purchase flora or fauna that is restricted in their jurisdiction, any resulting consequences of possession or transport are solely the responsibility of the customer. AZGardens assumes no liability for any such orders.
Never release unwanted fish or plants into local waterways. Rehome them responsibly or humanely dispose of them. Dispose of tank water and trimmings in your garden, compost, or trash. 

Privacy

Your info stays with us. We never sell or share your data. You may receive order updates, tracking, or the occasional coupon—but no spam.  

A Note From Our Family

For almost 4 decades, we continue to work hard to raise and ship aquatics using science & experience to build more efficient natural eco-systems! Each order is hand-packed by our family, and we’re truly grateful for your trust. We’ll always do everything we can to make sure you’re glad you chose us.

Thank you for trusting in us.