There may be periodic delays with some items from week to week, but trust in our farm’s reliable system and know that our goal each week is to get customer orders shipped out ASAP! Please read the page below as it may help inform you better of our decades old shiping schedule and a little on how our farm processes orders each week. We hope this info will help some of our new customers understand the shipping process better! If everyone has a little extra patience, understands that we deal with livestock and living organisms, we will get everyone taken care of appropriately and everyone is happy. We wish everyone peace, good health, and happiness! Thank you for your trust & consideration.
WAITING ON YOUR DELIVERY? PLEASE READ BEFORE YOU CALL EMAIL OR TEXT
The Farm Process HOW IT WORKS AFTER YOU PLACE YOUR ORDER:
We are an aquatic family-owned farm proudly in business since 1987. We operate and manage our facilities 7 days a week only with good intent and good faith. We aren’t “wheeler-dealers”, we are just farmers that work hard to produce quality livestock. We are in the business of selling and shipping LIVE AQUATIC PLANTS AND LIVESTOCK to 100’s of our customer’s doors each and every week! We ask our customers to please remember that unlike items that are packaged/shipped by robots such as clothing or electronics, it is very important to recognize that perishable commodities are hand-collected each week by our caring staff. Every single fish and specimen must be hand collected, hand bagged, and hand tied…..twice! This process takes several days and great care, thought and experience to manage timely. Collected animals are then moved to our husbandry building where they have a few days to naturally purge their intestines of waste before they embark on their journey to your door. If we skip this important step, the animals could create waste in the bag, resulting in an expired fish from it’s own ammonia poisoning.
We are a farm, not a petstore. If you need your fish immediately, or want to see your fish in person, you need to go to a pet store in person to make your purchase. If you want to trust our skilled collection and bagging process that we continually improve since 1987, then just know we will send you quality fish and trust in us! We are proud of what we bag and ship to you. We promise we will not hold your fish hostage! If there is a delay, please be patient. We will get your order to you! A place this large with a lot happening all the time can have inventory changes hourly, but we’ve been around long enough, and we know what we need to produce to keep everyone happy. If you don’t have patience, or cannot accept losses of livestock in transit, you should not order your pets through the mail and simply shop your local petstore. The majority of our customers consist of commercial contractors, zoological societies, botanical gardens, petstores and schools, they understand that there is a potential risk of loss no matter who you buy live fish & plants from.
The majority of the livestock at this farm is regularly in stock and we try to keep most everything in stock as much as possible. Mother Nature can delay things from time to time, please understand this. We work hard every single day with no vacations. Farms can’t take them and livestock doesnt either. Please know that this is our life and any orders that we get are being handled with the utmost care, and integrity like no other!
TRANSIT TIME: Most important thing to remember is we do not ship your order the second you submit your order online. Most orders ship within a week of your order date. Please refer to the shipping schedule below. You WILL get an email from AAG Shipping Team AZ w your tracking number when your shipment is leaving the farm. You will NOT get your order any faster from any other supplier out there. There are not a lot of options left for buying tropical fish these days, as most fish suppliers have gone under because they ran out of imported livestock. Established aquatic farm’s like ours are some of the few reliable resources left for quality livestock farmed in the USA.
Delivery times are only approximate and not guaranteed by the USPS for perishable or live goods. DO NOT request a special date for shipping or delivery as we cannot control the delivery days of your parcel.
In the unfortunate even that you have a loss: Simply report your losses within 4 hours of delivery by using our LOSS REPORTING FORM to get an in-house credit redeemable on your next order. You do not get cash back for losses. (Restrictions apply such as a party not being home to receive package and creates a multiple attempt delay w delivery, this would void our live warranty) In the US, our shipments are about 1 to 3 days transit time from the day they leave the farm until you get your package. Our goal each week is to ship every customer’s order out as soon as possible, however, the work that goes into your order from collection to shipment day is explained here. You just cannot rush this process. Good things take time, so please know we care, we want your livestock to show up healthy and alive! We are a family-owned farm, and we only operate on the basis of Good Faith, Integrity and Old-Fashioned values. Tuesdays & Wednesdays are our busiest SHIPPING DAYS for most perishable orders.
Remember, we don’t manufacture fish or plants, so there may be a periodic wait from time to time. We of course do not control mother nature or the weather, so if there are delays, we apologize. We offer a live arrival guarantee policy for over 32 years as long as you choose our fastest ship option. PLEASE check your Spam, Trash, or Deleted files folder for your tracking number email from our Shipping Dept as our emails tend to get sent there. If no email, then please rest assured that your order is being worked on and it will likely get shipped the following week.
We ship these items select days only
|Orders w/ Plants only||X|
|Orders w/ Plants & Animals||X|
|Orders with Animals only|
|Non-Perishable or Dry Goods Orders|
FOR BETTER FILL RATES, PLACE YOUR ORDER EARLY! The sooner you place your order, the sooner it will ship! We collect plants each & every weekend including Sunday, it really helps us when orders are placed early. Fish orders placed to us by Thursdays have a better chance of getting shipped the following week because we have the time over the weekend to collect your livestock. If you place your order by any Sunday night, chances are pretty good your items will ship that very same week by Tuesday or Wednesday and you’ll have delivery before the weekend.
Emailed tracking numbers: Please note that you will get an email from our shipping carrier (USPS) when your order ships according to the above schedule. Please check your deleted files folder for our emailed tracking info, as our tracking emails tend to get sent there at times. We cannot print a shipping label without a valid recipient email address being provided. Some orders may be slightly delayed (usually no more than a week) due to stock not being quite ready to ship. This is a farm ran by humans that care about delivering you an awesome box of happiness. We work very hard to make sure that your order will get filled according to the above schedule, but we don’t manufacture plastic fish, plants or shrimp, they must be grown and there can be an occasional wait. Thank you everyone!
Holidays that land on our regular shipping day: Our Farm does not go on vacation ever, however, our company recognizes all Postal Federal Holidays: Thanksgiving, Christmas, New Year’s Day, Junteenth & 4th of July. If a National Holiday lands in the middle of a week, we will generally push all LIVE shipments to the following week so livestock doesn’t get stuck in the rush.
The holidays historically have shipping delays due to the excessive holiday travel which can delay shipments, so we usually skip shipping perishable items only during Thanksgiving week & Christmas week so that your livestock will be safe from potential delays. We resume all regular scheduled shipping immediately after the holiday the next week always. Please be understanding that holiday shipping issues are not in our control. Thank you!
Shipping aquatic happiness from our family to yours since 1987