BEFORE YOU EMAIL please read the below topics, your answer is likely on this page…
SHIPPING INQUIRIES – If you are wanting info about your package(s) ship/arrival date, please read our helpful SHIPPING SCHEDULE link located at the bottom of every page on our site. This may instantly resolve it!
LOSS INQUIRIES – If you had a question about, or need to report a DOA loss of livestock, you cannot call in your losses. Email all loss pics to firstname.lastname@example.org with a brief description of the photo. Keep emails short to avoid them getting sent to our trash.
MISSING SOMETHING? If your package arrived but is missing something, begin by looking at the packing list that is included in your box. On the bottom left-hand corner of the sheet, there may be a note that has the info you are looking for such as “Your order is shipping in more than 1 box….” etc. Your packing list that comes inside your shipment will also have helpful information on the back.
To reduce unnecessary administration costs with phone calls we require all communivcation to initally be done through email. Most common questions can be answered through our website with quick links at the bottom of every page. We offer professional water consulting advice to help you succeed with your aquatic project, Pond or Aquarium. We WILL give you the time but we need to start with information in writing thru email first. We can help brainstorm ideas about building Habitat, Design, Planning, & layout. We will offer rock-solid solutions to naturally create a balanced ecosystem without the use of chemicals. Please email us about your project include your phone number, and we will get back to you promptly. ALL emails & inquiry emails are answered 7 days a week, usually within a day or less. We are here for you! We don’t go on vacations, we are dedicated to our farm & livestock. We WANT to take care of our customers, so please allow us the opportunity to help you!
To keep our farm running efficiently, we ask that you please first explore the bottom of our site for EASY QUICK Reference links. If you have a question about when your order is shipping, please refer to our Shipping Schedule link at the bottom of any page. This will help us get everyone’s orders collected & shipped as quickly as possible, especially since every single bag of fish must be handled lovingly by human hands, timed just perfectly to get in a box that gets on an airplane to your hometown. Emailed tracking numbers and progress emails are sent with ALL shipments. Thank you for your consideration. We are here to get your orders out asap, our whole family is here to serve you!
Farm Email is answered DAILY: email@example.com