Yes we are open, we are busy and shipping every single week since the pandemic started! Due to the COVID-19 pandemic there have been a lot of changes with everyone and how everything is done. We are working hard at the farm to meet our daily shipping deadlines and get our customer’s orders filled and shipped promptly. We have limited time & staff to answer office phones and appreciate your understanding. We are periodically checking emails, so if you need assistance you can email direct: firstname.lastname@example.org
Our shipping department will continue to ship orders as usual Tuesdays, Wednesdays & Thursdays. If you place your order by Monday morning, your order will generally ship by Wednesday the same week pending availability.
Thank you for your understanding and patience as we all try to get through this.
Arizona Aquatic Gardens
BEFORE YOU CALL, EMAIL OR TEXT – In our effort to reduce timely and unnecessary phone calls, please read the below topics, your answer is likely here.
SHIPPING INQUIRIES – If you are wanting info about your package(s) ship/arrival date, please read our helpful SHIPPING SCHEDULE link located at the bottom of every page on our site. This may instantly resolve it!
LOSS INQUIRIES – If you had a question about, or need to report a DOA loss of livestock, you cannot call in your losses they must be done using the LOSS REPORTING FORM
MISSING SOMETHING? If your package arrived, but is missing something, begin by looking at the packing list that is included in your box. On the bottom left hand corner of the sheet there may be a note that has the info you are looking for such as “Your order is shipping in more than 1 box….”etc. Your packing list that comes inside your shipment will also have helpful information on the back.
NO CALLS ACCEPTED FROM RESTRICTED OR BLOCKED NUMBERS. REMEMBER WE ARE ARIZONA MOUNTAIN TIME! We are generally 3 hours behind Eastern Time. PLEASE Consider this when you call repeatedly with multiple messages filling up unnecessary Voicemails. In an effort to reduce unnecessary administration costs, most common questions can be answered within our website quick links at the bottom of every page.
COVID-19 COMMUNICATION INFO – due to the pandemic in the US and shortage of supplies being imported from other countries, our farm is grateful to still be able to supply the USA with aquatic plants, fish & livestock! We are more than 500% busier than normal. In an effort to keep our farm running efficiently, we simply cannot answer every inquiry that we are getting because we are human ran. Most of the emails we are getting pertain to “when” an order is arriving? If you have a question about when your order is shipping, please refer to our Shipping Schedule link at the bottom of any page herein as a more efficient way to get answers. This will help us get everyone’s order’s shipped as quickly as possible, however, in our industry every single bag of fish must be handled lovingly by human hands, timed just perfectly to get in a box that gets on an airplane to your hometown. Emailed tracking numbers are sent with ALL shipments. Thank you for understanding our position during this time. We hope you and yours continue to stay safe. We are here to get your orders out, our whole entire family is here to serve you!