Please send us a brief email, and we will get back to you, usually within 24 hours. We are here to help, so if you don’t get a reply, try again as we get a lot of inquiries and some emails can be sent to our spam folder due to content. We look forward to hearing from you!
BEFORE YOU CALL, EMAIL OR TEXT ……In our effort to reduce timely and unnecessary phone calls, please read the below topics, your answer is likely here.
SHIPPING INQUIRIES – If you are wanting info about your package(s) ship/arrival date, please read our helpful SHIPPING link located at the bottom of every page on our site. This may instantly resolve it!
LOSS INQUIRIES – If you had a question about, or need to report a DOA loss, please read our helpful ORDERING link located at the bottom of every page on our site. #12 will provide a detailed answer to your inquiry. We also have a Loss Reporting Form that should be used in the event you have a qualifying loss, pics should be sent within 4 hours of delivery.
MISSING SOMETHING? If your package arrived, but is missing something, begin by looking at the packing list that is included in your box. On the bottom left hand corner of the sheet there may be a note that has the info you are concerned about.
NO CALLS ACCEPTED FROM RESTRICTED OR BLOCKED NUMBERS. REMEMBER WE ARE ARIZONA MOUNTAIN TIME! We are generally 3 hours behind Eastern Time. PLEASE Consider this when you call repeatedly with multiple messages filling up unnecessary Voicemails.
BEST DAY TO CALL: MONDAY AM IS THE BEST DAY TO REACH OUR OFFICE. PLEASE REMEMBER TIME ZONES, WE ARE USUALLY 3 HOURS BEHIND EAST COAST!
COVID-19 COMMUNICATION INFO – due to the pandemic in the US and shortage of supplies being imported from other countries, our farm is grateful to still be able to supply the country with aquatic plants, fish & livestock! We are more than 800% busier than normal. In an effort to keep our farm running efficiently, we simply cannot answer every inquiry that we are getting because we are human ran. Most of the emails we are getting pertain to “when” an order is arriving? If you have a question about when your order is shipping, please refer to our Shipping Schedule link at the bottom of any page herein as a more efficient way to get answers. This will help us get everyone’s order’s shipped as quickly as possible, however, in our industry every single bag of fish must be handled lovingly by human hands, timed just perfectly to get in a box that gets on an airplane to your hometown. Emailed tracking numbers are sent with ALL shipments. Thank you for understanding our position during this time. We hope you and yours continue to stay safe. We are here to get your orders out, our whole entire family is here to serve you!
Husbandry 520-742-FISH (3474)